National Association of Retail Marketing Services (NARMS) recently reported that for every one complaining customer, a business may lose ten more!
Kristina Knight at BizReport says this means “many more consumers are experiencing problems than are reporting them.”
But it’s not all bad news! The NARMS study also found that 95% of lost customers will return if a problem is resolved “in a timely manner.”
If you receives occasional complaints about your business, it’s important for you to know how to resolve and prevent these issues. To that end, Knight provided several suggestions, such as asking customers about their overall experience and offering “an easy outlet” for them to communicate. The complete Web solution we’re offering is perfect for that! It allows site visitors to provide feedback, testimonials and reviews 24/7!
As a business owner, you can use customer feedback information from the business website to ensure you’re providing the best customer experience possible. With the help of our web solution, you’ll keep more customers coming back!